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Your Security is Important to Us

At SAFE Credit Union, we stand absolutely committed to protecting the security of your account and personal information to ensure that you have the utmost confidence in trusting us as your credit union.

In addition to providing you with a variety of effective tools and resources to help you protect your accounts, we also have extensive internal protocols to ensure the highest security measures are upheld and dedicated teams who are always on alert to detect and address threats. Members can be assured that if we do uncover any potential issues, we will contact you in a timely fashion and suggest ways to protect yourself.

In addition to our internal security measures, our financial educators have put together useful information on how to protect yourself and your family from fraud. Fraud and scams can happen to anyone. Always be suspicious of calls, emails, texts and other communication you receive from someone you don't know, particularly if they ask for money or your personal information.

Please know that SAFE will never ask you for confidential information like your username and password or ask you to provide the SAFE one-time verification code to gain access to your accounts.

Keep Informed - Latest Fraud Information from SAFE

Read more how to protect yourself from scams and fraud

Tools and Resources

 

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Account Security

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Report Fraud

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Common Scams

Account Security

To help protect your accounts,
please be aware of the following:

  • SAFE will never ask you for confidential information like your username and password or ask you to provide the SAFE one-time verification code to gain access to your accounts.
  • SAFE’s fraud monitoring calls begin with an automated system before transitioning to a live agent while spoofed calls from fraudsters begin with a live person.
  • SAFE will never ask you to send money to reverse fraud on your account or resolve an issue. If you receive a call, text, or email that appears to come from SAFE asking you to wire money or send a payment to reverse fraud on your account, it’s a scam.
  • Know who you are talking to. If something seems suspicious, you can verify that you're speaking with SAFE by hanging up and calling us at (800) 733-7233.

 

Help Protect Your Accounts

Take Charge of Your Security

  • Set up text and email alerts on your accounts to monitor activity. Learn how.
  • Check your accounts on a regular basis on Online Banking, SAFE Mobile App, and CALL-24 phone banking.
  • Carefully review your statements when you receive then.
  • Use strong passwords that use numbers, symbols, and a combination of upper- and lower-case letters. Update your passwords several times a year. Do not use your name, Social Security number, date of birth, account number or any other personal information in your username or password.
  • Set up and use two-factor authentication whenever it’s offered.
  • When sending money through peer-to-peer payment apps (Zelle, SAFE Pay, Venmo, etc.) be sure you know the person you are transacting with. If you lose your money to fraud in a cash transfer, you may not be able to recover the lost funds.

 

Take Charge of Your Security

What To Do If You Think You Have Been a Victim of Fraud

For a suspicious SAFE debit or credit card charge,
follow these steps

  • Turn your debit and credit cards off and on through Online Banking, the SAFE Mobile App, or by calling us at (800) 733-7233.
  • Contact the merchant to confirm validity of the transaction.
    • If merchant confirms that the charge is valid, turn your card back on. You’re all set.
    • If the merchant confirms that the charge is fraudulent, they will likely assist you to rectify the issue. Report your card stolen with SAFE, and we will send you a new card.
    • If a resolution cannot be achieved, document all the steps taken with the merchant. Call SAFE right away at (800) 733-7233 and we will use these details to aid in a resolution.

 

Suspicious transaction on a SAFE account

If you see suspicious activity on any of your SAFE accounts, call us right away at (800) 733-7233 to report it. We will ask for information regarding the activity and investigate.

Extra security to protect against fraud

  • Set up text and email alerts on your accounts to monitor activity. Learn how.
  • SAFE has a fraud monitoring service. The fraud monitoring calls begin with an automated system before transitioning to a live agent.

 

 

Report the incident to SAFE

Report fraud and scams to the authorities

 

Report fraud and scams to the authorities

Report fraud to the credit agencies

To place fraud alerts on your credit report, contact one of the three credit agencies. Once you place a report with one of the agencies, they will share the information with the other two.

  • Equifax: 1-800-525-6285
  • Experian: 1-888-397-3742
  • Transunion: 1-800-680-7289

 

Report fraud to the credit agencies

Common Scams

Be on the lookout for these common scams that play on your emotions and seek to gain your trust. They will often demand payment via cash app or through pre-paid gift cards.

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Social Media
You see an offer too good to be true for a costly or much-wanted item, but the seller says you can only pay with cash or through a payment app.
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Imposter
A person says they’re with the IRS, Social Security, police or other agency and say that if you don’t pay a fine immediately, you will be arrested or a lawsuit filed against you.
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Tech Support
You get a call from a stranger saying there is a problem with your computer and they will charge you a fee to fix it.
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Family Member
The person claims to be your family member or friend in need of immediate financial assistance.
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Lottery Winnings
You’re told you won a lottery, but you must send cash to pay the taxes before receiving the winnings.
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Investment Opportunity
Beware of get-rich-quick schemes, passive-income opportunities that promise you’ll make large amounts with little to no work, and vague business opportunities.
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Online Romance
A person you only know through social media or online says they need money to visit you in person or to help them with a problem.
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Home Closing
A person claiming to be from a financial institution gives you false information on where to wire money to close on a home sale.