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Online Security

Make sure you and your family are safe while online

Safeguarding your hard-earned assets is a two-fold process. Enrolling in the appropriate protection options is an excellent start but we also strongly recommend carefully monitoring all online activity and immediately reporting anything suspicious. Learn more below.

Enhanced Login Security

At SAFE, your online security is our top priority. That’s why we offer Enhanced Login Security to better protect your account and online financial well-being.

Learn more

Security Tips

  • Never share your Online Banking password with anyone.
  • Avoid using the same password for multiple accounts.
  • Make sure to keep your contact information and access codes up to date.
  • Set up alerts online to notify you of suspicious activity on your account.
  • Make sure your computer’s anti-virus software is up to date.


  • If your mobile device is stolen or lost, make sure to change your SAFE Credit Union password right away.
  • Avoid downloading apps that modify the mobile device operating system.
  • Don’t store your passwords on your phone.
  • Don’t share your device with people you do not know.
  • Make sure you keep your app version up to date.


  • When using the Electronic Funds Transfer (EFT) service in Online Banking or the Mobile App, monitor your account for any unauthorized transactions, and please call (800) SEE-SAFE if you notice any suspicious activity.
  • Refer to the Electronic Funds Transfer (EFT) Agreement and Disclosure Statement section of the Member Handbook for more information.


  • Update your password regularly, such as once every three or six months.
  • Passwords should be unique for each account or website you visit.
  • For the most secure passwords, they should be 10 characters long and contain a mix of capital- and lower-case letters, numbers, and special symbols.
  • If you suspect unauthorized access to your account or a company has notified you that they have experienced a security breach, change your password.
  • After logging in at a public place such as a library or public network, change your password.
  • You should always change passwords on accounts that you have not used in over 6 months.


Phishing is the practice of sending fraudulent emails that appear to be from reputable companies to try to induce you to reveal personal information, such as passwords and credit card numbers.

  • SAFE will never request your Online Banking password.
  • SAFE will not send an unsolicited text asking for your personal information.
  • Do not click on any links received in emails that were unwarranted or from people who you do not know.
  • SAFE emails will never ask you to provide any personal information.


  • If you have a Business Banking account, periodically evaluate your internal controls for Online Banking and conduct an annual risk assessment.
  • Remember to delete Online Banking usernames as part of the exit process when employees leave your company.
  • Separate responsibilities among different employees regarding maintenance, entry, and approval.



If you receive a suspicious email that references SAFE Credit Union, please forward it immediately to: [email protected]

If you notice unusual or fraudulent activity on your eStatement, please call: (800) SEE-SAFE or chat with a SAFE representative

If you received a suspicious request for personal or financial information via text message, please report the incident by emailing: [email protected]

If you receive a suspicious request for personal or financial information via a phone call or voicemail, please report the incident by emailing: [email protected]

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