If you are a federal employee or contractor who has been financially impacted by the partial government shutdown, we are here to help. Please call us at (800) SEE-SAFE during business hours.
 
 
Personal Online and Mobile Banking

Card Services

Access comprehensive 24/7 features for your SAFE Visa® debit and credit cards. Our secure solutions are easy to use through Online Banking and the SAFE Mobile App. 

Activate your card

SAFE offers several convenient options to activate debit and credit cards. 

  • Online Banking: Log in to your account. Select “Card Services”.  Then select “Card Activation”. Enter your name and card number.
  • Mobile App: Log in to the Mobile App.  Select "More". Select "Card Activation". Enter your name and card number.
  • By phone: Call SAFE at (916) 979-7233 or (800) SEE-SAFE
  • At a branch: Visit one of our conveniently located branches and a service representative will assist you.
 
 

Turn your card off and on

SAFE offers an extra layer of security with this service that allows you to turn your debit or credit card off and on when you want. Turn your card off if you’ve misplaced it or if you want to secure the account. Turn it back on when you’re ready to use it again.

Log in to Online Banking to get started

  • Select “Card Services”
  • Select “Card On/Off”
  • Select the card you wish to turn off or on

Log in to the Mobile App to get started

  • Select “More”
  • Select “Card On/Off”
  • Select the card you wish to turn off or on
 
 

Report lost or stolen card

Keep your account secure by reporting your cards lost or stolen 24/7 through SAFE Online Banking and the SAFE Mobile App.

Log in to Online Banking to get started

  • Select “Card Services”
  • Select “Card Lost/Stolen”
  • Select which card you wish to report. Your card will be turned off immediately and a new card issued.

Log in to the Mobile App to get started

  • Select “More ”
  • Select “Card Lost/Stolen”
  • Select which card you wish to report. Your card will be turned off immediately and a new card issued
 
 

Set card alerts

Get real-time notifications on your debit and credit cards by setting up alerts in Online Banking and on the SAFE Mobile App.

Log in to Online Banking to get started

  • Select “Card Services”
  • Select “Debit/Credit Card Alerts”
  • Designate the email and phone number you’d like the alerts to be sent to
  • Set alerts for specific transactions such as gasoline purchases, ATM withdrawals, and card-not-present transactions

Log in to the Mobile App to get started

  • Select “More”
  • Select “Debit/Credit Card Alerts”
  • Select the transaction category you want alerts for
  • Select the card you want alerts for
  • Select the delivery option
 
 

Set travel notifications

Tell us when and where you plan to travel so your transactions will be seamlessly approved.

Log in to Online Banking to get started

  • Select “Card Services”
  • Select “Travel Notifications”
  • Follow the prompts to set your alert

Log in to the Mobile App to get started

  • Select “More”
  • Select “Travel Notifications”
  • Follow the prompts to set your alert
 
 

Dispute a transaction

Begin the process of disputing a transaction within SAFE Online Banking and the SAFE Mobile App.

Log in to Online Banking to get started

  • Select “Card Services”
  • Select “Dispute a Transaction”
  • Follow the prompts to complete

Log in to the Mobile App to get started

  • Select “More”
  • Select “Dispute a Transaction”
  • Follow the prompts to complete
 
 

Access Purchase Rewards for SAFE debit cards

Track and redeem Purchase Rewards earned when you make purchases with your SAFE debit card.

Get started
Click on the "Purchase Rewards" box on the Accounts Overview page to see your rewards and offers.

 
 

Access credit card rewards

Track and redeem rewards earned on the SAFE Cash Rewards and Platinum Rewards Visa® cards easily in SAFE Online Banking and SAFE Mobile App.

SAFE Cash Rewards

Get started

  • Select "Card Services"
  • Select "Credit Card Rewards"
  • Use the online tool to redeem.

SAFE Platinum Awards

Get started

  • Create your rewards account at scorecardrewards.com
  • Use your SAFE Platinum Rewards Card for your everyday purchases.
  • Through the rewards website, review and redeem reward balances.1

1 You will receive a statement quarterly identifying the number of available bonus points earned. Bonus points expire in 60 months. For Bonus Point questions, please contact the ScoreCard Service Center at 1-800-854-0790.

 
 

Add cards to digital wallets

Add your SAFE debit and credit cards to your digital wallets for ease of use. Be sure to designate your favorite SAFE card as your default account in your digital wallet.

Apple Pay
Samsung Pay
Google Pay
Garmin Pay
Fitbit Pay
 
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