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Contact Us

At SAFE, we love to hear from our members and pride ourselves on being accessible when you need us. Here are the many ways to contact us today.

Please note: You can quickly access your accounts 24/7 at safecu.org and with the SAFE Mobile App. Move money, pay bills, deposit checks remotely, set up digital wallets, and more.

CALL (800) SEE-SAFE
Available M-F, 7 a.m. - 7 p.m. and Sat, 9:30 a.m. - 2:30 p.m.
Visit a Branch
Branch hours: M-F, 10 a.m. - 6 p.m. and Sat, 10 a.m. - 2 p.m.
 

Schedule Your Appointment

SAFE knows your time is valuable, and we make it easy to schedule an appointment on the phone or in-person at your local branch.

 Schedule appointment

Phone

Get in touch with a SAFE Representative during normal business hours by calling (916) 979-7233 or (800) SEE-SAFE . For home loan sales assistance please call (916) 971-2599.

  • Monday - Friday: 7 a.m. - 7 p.m.
  • Saturday: 9:30 a.m. - 2:30 p.m.
After selecting to speak to a SAFE Representative, you will be offered the following options:
  • Press 1 for Online Banking, Mobile Banking, or Bill Pay inquiries
  • Press 2 for Card Services, Transaction Disputes, or Stop Payment inquiries
  • Press 3 for SAFE Business member or SAFE Business service inquiries
  • Press 4 for new Personal Services or Consumer Loans
  • Press 5 for all other inquiries

Chat

Get answers to your questions without picking up the phone. Chat with a Member Support Representative during normal business hours:

  • Monday - Friday: 6:30 a.m. - 6:30 p.m.
  • Saturday: 9:30 a.m. - 2:30 p.m.
Call-24

CALL-24

With CALL-24, all of your banking needs are just a phone call away at (916) 488-5744 or (800) 3CALL-24.

  • Check your balance
  • Review your account history
  • Make a loan payment
  • Transfer funds between SAFE accounts

If you don't remember your CALL-24 PIN or wish to change it, please visit a branch or call SAFE during normal business hours at (916) 979-7233 or (800) SEE-SAFE.

Secure Messaging

We invite you to use our secure messaging system to send us questions, comments, or suggestions.

If you are a SAFE member, you can access our secure messaging system from either Online Banking or the Mobile App in a few quick steps.

  • Log in to Online Banking. On the top right navigation, select Support > Secure Messaging
  • Log in to the Mobile App. Select More > Secure Messaging

If you are not a SAFE member, sign up to access secure messaging. Please note that you will need to create a guest account.

Postal Mail

We accept questions, comments, or suggestions at the following address:

SAFE Credit Union
2295 Iron Point Road, Suite 100
Folsom, CA 95630-8765

Please send deposits and payments to the following address:

SAFE Credit Union
PO Box 1910
Folsom, CA 95763-1910

Note: For mortgage payments, be sure to mail payments to the address listed on your statement. Or, use Online Banking to make your payment conveniently and securely.

Media Information and Contacts

For SAFE Financial Services:

Phone:

(916) 979-7233, ext. 2218 or (800) SEE-SAFE, ext. 2218

Postal Mail:

SAFE Financial Services
4636 Watt Avenue
North Highlands, CA 95660

Holiday Closures

SAFE will be closed for all holidays observed by the Federal Reserve, including:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth National Independence Day
  • Independence Day
  • Labor Day
  • Columbus Day/Indigenous Peoples’ Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

While our offices will be closed, you may access your accounts at your convenience through  Online Banking Mobile Banking Text Message Banking , or SAFE's  iPad®, iPhone®, or Android Apps .

Early Closures

SAFE will close at 2 p.m. on Christmas Eve and New Year’s Eve when those days fall on weekdays.
SAFE will also close early from time to time for staff events/training needs.

  • Friday, July 8, 2022: SAFE will close at 2 p.m. for a staff event.

While our offices will be closed, you may access your accounts at your convenience through  Online Banking Mobile Banking Text Message Banking , or SAFE's  iPad®, iPhone®, or Android Apps .

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