If you are a federal employee or contractor who has been financially impacted by the partial government shutdown, we are here to help. Please call us at (800) SEE-SAFE during business hours.

Contact Us

At SAFE, we love to hear from our members and pride ourselves on being accessible when you need us. Here are the many ways to contact us today.

Please note: We apologize. Response times to phone, live chat, and email inquiries may take longer than usual due to increased volume related to the COVID-19 situation. To request payment deferrals for your SAFE vehicle and personal loans, as well as SAFE credit card accounts, please go to safecu.org/assistance. You can quickly access your accounts 24/7 at safecu.org and with the SAFE Mobile App. Move money, pay bills, deposit checks remotely, set up digital wallets, and more.

CALL (800) SEE-SAFE
Available M-F, 9 a.m. - 6:30 p.m. and Sat, 9:30 a.m. - 2:30 p.m.
Visit a Branch
Branch hours: M-F, 10 a.m. - 6 p.m. and Sat, 10 a.m. - 2 p.m.
 

Secure Messaging

We invite you to use our secure messaging system to send us questions, comments, or suggestions.

If you are a SAFE member, you can access our secure messaging system from either Online Banking or the Mobile App in a few quick steps.

  • Log in to Online Banking. On the top right navigation, select Support > Secure Messaging
  • Log in to the Mobile App. Select More > Secure Messaging

If you are not a SAFE member, click here to access the system. Please note that you will need to create a guest account in order to send a secure message.

Tell us how we are doing! Use our convenient feedback tool to send us comments and suggestions.

 

Postal

We accept questions, comments, or suggestions at the following address:

SAFE Credit Union
2295 Iron Point Road, Suite 100
Folsom, CA 95630-8765

Please send deposits and payments to the following address:

SAFE Credit Union
PO Box 1910
Folsom, CA 95763-1910
Note: For mortgage payments, be sure to mail payments to the address listed on your statement. Or, use Online Banking to make your payment conveniently and securely.
 

Media Inquiry

For media inquiries, please contact us at (916) 971-2260, [email protected] or by filling out our media contact form.

 

For SAFE Financial Services:

Phone:
(916) 979-7233, ext. 2218 or (800) SEE-SAFE, ext. 2218

Postal Mail:
SAFE Financial Services
4636 Watt Avenue
North Highlands, CA 95660
 

Holiday Closures

SAFE will be closed for all holidays observed by the Federal Reserve, including:

New Year's Day
Martin Luther King, Jr. Day
President's Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
While our offices will be closed, you may access your accounts at your convenience through Online Banking, Mobile Banking, Text Message Banking, or SAFE's iPad®, iPhone®, or Android™ Apps.

 

You may also access CALL-24 Phone Banking by calling (916) 488-5744 or (800) 3CALL-24.

Chat

Get answers to your questions without picking up the phone. Chat with a Member Support Representative during normal business hours:

  • Monday - Friday: 6:30 a.m. - 6:30 p.m.
  • Saturday: 9:30 a.m. - 2:30 p.m.
 

Schedule Your Appointment

SAFE knows your time is valuable, and we make it easy to schedule an appointment on the phone or in-person at your local branch.

Schedule appointment

 

Secure Messaging

We invite you to use our secure messaging system to send us questions, comments, or suggestions.

If you are a SAFE member, you can access our secure messaging system from either Online Banking or the Mobile App in a few quick steps.

  • Log in to Online Banking. On the top right navigation, select Support > Secure Messaging
  • Log in to the Mobile App. Select More > Secure Messaging

If you are not a SAFE member, click here to access the system. Please note that you will need to create a guest account in order to send a secure message.

Tell us how we are doing! Use our convenient feedback tool to send us comments and suggestions.

 

Phone

Get in touch with a Member Support Representative during normal business hours by calling (916) 979-7233 or (800) SEE-SAFE.

  • Monday - Friday: 9 a.m. - 6:30 p.m.
  • Saturday: 9:30 a.m. - 2:30 p.m.
 

Postal Mail

We accept questions, comments, or suggestions at the following address:

SAFE Credit Union
2295 Iron Point Road, Suite 100
Folsom, CA 95630-8765

Please send deposits and payments to the following address:

SAFE Credit Union
PO Box 1910
Folsom, CA 95763-1910

Note: For mortgage payments, be sure to mail payments to the address listed on your statement. Or, use Online Banking to make your payment conveniently and securely.

 

Media Inquiry

For media inquiries, please contact us at (916) 971-2260, [email protected] or by filling out our media contact form..

 

For SAFE Financial Services:

Phone:

(916) 979-7233, ext. 2218 or (800) SEE-SAFE, ext. 2218

Postal Mail:

SAFE Financial Services
4636 Watt Avenue
North Highlands, CA 95660
 
 

Holiday Closures

SAFE will be closed for all holidays observed by the Federal Reserve, including:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

While our offices will be closed, you may access your accounts at your convenience through Online BankingMobile BankingText Message Banking, or SAFE's iPad®, iPhone®, or Android™ Apps.

You may also access CALL-24 Phone Banking by calling (916) 488-5744 or (800) 3CALL-24.

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