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Personal Online and Mobile Banking

Online Banking

You expect 24/7 access to your money, and SAFE Online Banking delivers. Our dynamic Online Banking services let you pay bills, track your budget, and much more.

Access Online Banking

Access Online Banking

Register for Online Banking to access your accounts 24/7. You will need your Social Security number and member number. You can find your member number on your statements, through chat or by calling our Contact Center.


  • Click "Log In" on the upper right hand of the screen
  • Click "Not Enrolled? Get Started"
  • Fill out the form with a username, password, your first and last name, Social Security number, and member number.
  • Once logged in, you may change your username and Online Banking password.
  • Read the Terms and Conditions and click the box next to the statement.
  • Click "Submit".

If the information you provided matches what we have on file for you, you will get the all-clear to start using Online Banking. If you recently opened an account and we haven't completed setting it up, your registration will show as pending and you should try again in the next day or two. Your registration will be declined if information you provided doesn't match what we have on file for you. Please try again or call our Contact Center at (800) SEE-SAFE for assistance.

What information will I need to register?

You will need to provide your member number, first and last name, and Social Security number. You will prompted to create a username and password for your online banking profile at the time of registering.

Why do I need to provide my personal information?

This information is matched to SAFE records, in order to confirm that the identity of the person attempting to register is authorized for access on the account.

Why do I need to provide my email or phone number?

For security purposes, a phone number or email address is required so that a verification code may be used to validate any future login attempts. If you are logging in from your own personal device, you may select the "Remember me" option so that verification is not required in the future.

I received a message that says, "We're sorry! We need a little more time to process your application to use Online Banking." Why am I unable to login? When will I be able to access my Online Banking?

This message displays when additional identity verification is required. Please contact a helpful SAFE representative at (800) 733-7233 or chat with a Member Support representative for assistance.

I received an error message that says, "We are currently having technical difficulties."

This message displays when our system does not recognize the member number that was input. You will need to confirm your member number and reattempt to register. Please contact a SAFE representative at (800) 733-7233 or chat with a Member Support representative for assistance.

Will I need to register for online banking again if I have previously registered?

If you have previously registered, the existing profile will carry over. You do not need to register again! However, if you have registered but have not logged in within the last 7 months, you will need to register again.

Why are all of my accounts showing at once?

Our system now allows you to see all of your accounts under one log in. You can easily hide accounts by clicking on the "Settings" gear at the top, right hand side of the "My Accounts" box and unchecking the accounts you do not want to see.

How can I easily keep track of which account I use for what?

The "nickname" feature is a great way to label and organize your accounts online. It can be accessed by clicking on the "Settings" gear at the top, right hand side of the "My Accounts" box.

What should I do if I need further assistance?

A friendly SAFE representative will be happy to assist you! We are available by phone at (800) 733-7233, via Secure Messaging, or by !

 
 
Troubleshooting logging in to Online Banking

Troubleshooting logging in to Online Banking

After April 12, 2022, members will have one profile tied to their taxpayer identification number, usually a Social Security number for consumer accounts and an employer identification number of business accounts. If you had multiple user profiles previously, you will need to log in with the profile associated with your account that has been opened the longest. Follow these steps if you have having trouble logging in.


  • To log in to SAFE Online Banking, put in your username and password.
  • If you don't remember your password, click "Forgot Username or Password?"
  • Input the phone number and username associated with the account.
  • Click "Send me a new password."
  • We will text you a temporary password to the phone number associated with your account.
  • If you forgot your username, click "I forgot my username."
  • Type in the email associated with your account.
  • Click "Send."
  • We will email you your username.

If you still have trouble logging in after following these steps, please chat with us or call our Contact Center at (800) SEE-SAFE!

 
 
View Your Account

View Your Account

See all the accounts connected to your taxpayer identification number, usually a Social Security number, in one place in Online Banking. This includes all deposit and loan accounts you are a primary and joint owner on, including those of other family members. See How to View and Access Business Accounts for details specific to business accounts access.

Log in to get started.

  • You will see all accounts linked to your taxpayer identification number.
  • Click on each account to see account activity, history, and account number. You can also export, print and transfer funds from the account History Page.

How to find your account numbers

  • Click on each account you want the account number for.
  • Click "Account Details."
  • Click "Account Details."

Change the order of how accounts appear.

  • Click on the Settings gear symbol at the top of the My Accounts Page.
  • Click to the left of each account name and move the account to the placement you prefer.

Hide accounts you do not want to see

  • Click on the Settings gear symbol at the top of the My Accounts Page.
  • Click on the boxes to the right to choose the accounts you do not want to see. Please note, you will continue to have access to view and transact on the accounts, but they will not appear automatically on your accounts page in Online Banking and on the SAFE Mobile App.

Apply nicknames to accounts

  • Click on the Settings gear symbol at the top of the My Accounts Page.
  • Click on the name of the account you want to change.
  • Type in a new name. Please note, the name you apply in Online Banking will only be visible to you in Online Banking and the SAFE Mobile App. The names will not be available in CALL-24 or accessible to our service representatives in our branches or Contact Center.
 
 
How to Control Access to Your Account

How to Control Access to Your Account

You can control who can view and/or transact on your individual accounts in Online Banking and the SAFE Mobile App.


  • Log in to your account in Online Banking.
  • Go to Share Access With Others under Additional Services.
  • Click "Add Person."
  • Input their information, including email address.
  • Click on which accounts they will have access to and the level of access.
  • They will receive an email containing their username and password to access the accounts at the level you have provided them.
 
 
How to View and Access Business Accounts

How to View and Access Business Accounts

SAFE Credit Union business members will see an expanded view of all their accounts associated with their taxpayer identification number in Online Banking and the Mobile App. The accounts you can view and access in Online Banking, the Mobile App, and CALL-24 depends on how your accounts are set up at SAFE. There are several scenarios that you may fall under. Continue to watch to see which one applies to your situation.

Scenario # 1: Business accounts tied to one employer identification number (EIN)
You will have one username and password. You will be able to view and transact on all accounts tied to that EIN.

Scenario # 2: Multiple business accounts tied to different EINs.
You will have separate logins associated with each EIN. When you log in, you will see all accounts linked to a specific EIN. To see your other accounts, log off and log back in with the user profiles associated with your other accounts.

Scenario # 3: Business accounts tied to an EIN and consumer accounts linked to a Social Security number
You will have separate logins for your business and consumer accounts. You will see all accounts associated with either your EIN or Social Security number when you log in.

Scenario # 4: Both your business and consumer accounts are associated with one Social Security number.
You will have one username and password. And when you log in, you will see all the accounts of which you are primary and joint owner on, including kids' accounts, parents' accounts, and any business accounts.

Remember, if you share your username and password with other people, they will be able to view and transact on all the accounts viewable in Online Banking, the Mobile App, and CALL-24. See How to Control Access to Your Account to establish how others may view and access individual accounts.

 
 
Setting up a CALL-24 PIN

Setting up a CALL-24 PIN

Access your account information through our automated phone system using your CALL-24 PIN. If you don't remember your CALL-24 PIN or wish to change it, please visit a branch or call SAFE during normal business hours at (916) 979-7233 or (800) SEE-SAFE. You can also with a service representative during regular business hours.

 
 
Password Reset

Password Reset

Reset your password in Online Banking.

Go to the home page of safecu.org

  • Select "Forgot User ID or Password"
  • Provide phone number that is listed on your account and your username and then select "Send me a new password". (If the phone number you provide is not listed on the account, you will need to contact the Contact Center or SAFE's Online Support team to get the password reset.)
  • Check your mobile device for a text message with your temporary password.
  • Enter the new temporary password from your text message in Online Banking. Click Confirm.
  • Enter your temporary password again along with your new password to update password.
 
 
Money Management Tool

Money Management tool

SAFE's free, full-featured financial management tool makes it easy to see your complete financial picture.

  • Create detailed budgets and monitor your monthly performance
  • Track your spending by category
  • Link all of your accounts - even those from other financial institutions - to get real-time updates of your portfolio
  • Monitor and manage your debt
  • Calculate your net worth
  • Monitor your cash flow
  • Set savings goals in the interactive savings tool and watch your progress
  • And much more

Check out the tutorial video below to learn more about Money Management's features and options.

Log in to Online Banking to get started

  • Select "Manage Money"
  • Select "Money Management"

Log in to the Mobile App to get started

  • Select "More"
  • Select "Money Management"
 

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